Business ConneCT

NEC developed Business ConneCT as its all-in-one Unified Communications solution, which allows employees to switch between various roles in the company: Contact Center Agent, Operator and Desktop User (Employee). The solution is based on state of the art Microsoft®.Net technology, runs on a single server while users can access the features on their PC desktop or telephone (mobile, DECT) terminals. The application comes as 1 DVD, with 1 easy installation. Additional features or more users can be enabled by simply activating more licenses, all software based!
Business ConneCT Benefits
  • It improves the rechability and availability of your company
  • It provides operational excellence in customer and caller services
  • It improves the reachability of your employees
  • It improves your multi-tasking staff’s efficiency and productivity
  • It minimizes your cost of ownership
Contact Center Benefits
  • Improves customer satisfaction
  • Connect customers to the right person first time
  • Reduces waiting time and lost calls
  • Offer 24/7 services
  • One consistent, professional face to the customer
  • Personalized, accurate, qualified responses lead to revenue growth
  • Minimize the impact on resources
  • Scalability to accommodate for future growth
  • Improve your staff’s efficiency and productivity and reduce costs
Operator Benefits
  • Cost reduction by a more efficient use of existing operator staff
  • More incoming calls handled in a single response
  • Adequate response to incoming calls lead to revenue growth
  • Improved service levels and satisfied customers
  • Handle more incoming calls by a more efficient use of your operator staff
  • Save time and inform the caller instantly with the right information
  • Reduce number of times a caller is transferred
  • Reduce the number of fall back calls
  • Easy look and feel reduces operator training
Employee Benefits
  • Improve customer satisfaction
  • Improve the reachability of your staff
  • Improve the efficiency and productivity of your staff
  • Support flexible working models
  • Anywhere on any device
  • One solution for Employees, Operators and Contact Center
  • Improves efficiency, flexibility and productivity of your employees
  • Single point of contact for your customers, 24/7
  • Reduces waiting times and lost calls
  • Affordable Unified Communications
  • Facilitates mobile and home workers
  • Supports all NEC PBX platforms and terminals
  • Multilingual announcements and user interface
  • Monitor and improve your business process
  • Secure, instant and mobile messaging
  • Rich presence management and directories
  • Integrates with Microsoft® Outlook, Microsoft® Office
  • Single server, single install and easy to manage
  • Minimal user training